Effective Date: 10.10.2025
Introduction
At On The Go, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our streaming service, accessible on any device (smartphone, tablet, laptop, or desktop). By using On The Go, you agree to the terms of this Privacy Policy.
a. Personal Information: • Name, email address, phone number, username, and password when you create an account or sign up for a subscription. • Payment details (processed securely through third-party payment providers) when subscribing to our premium plans. • Any information provided through customer service inquiries or technical support requests. b. Usage Data: • Device information (such as device type, operating system, and browser) when you access On The Go on your smartphone, tablet, computer, or smart TV. • Details of your interactions with the app, including watch history, content preferences, and time spent on the platform. • Information about your subscription plan and purchase history, such as the subscription type (e.g., 1-month, 3-month, or 12-month plan), and payment status. c. Location Data: • Location data may be collected to deliver region-specific content, such as live sports events or local TV channels, depending on your preferences and applicable licensing agreements. We may also use this data to optimize your experience or comply with content restrictions in your area.
We use the data we collect to enhance your streaming experience and provide access to our services: • Service Delivery: To provide access to movies, TV shows, live sports, and live TV across your devices, along with personalized recommendations based on your viewing habits. • Account Management: To manage your account, including subscription preferences, payment processing, and support for up to five devices per user. • Promotional Offers: To offer special discounts, such as the 15% off subscription deal, or notify you about new features or content updates. • Customer Support: To address issues you may have with streaming content or accessing your subscription, and to answer any questions submitted through our contact forms or help section. • Improvement & Analytics: To analyze how users interact with the platform, allowing us to improve the app’s performance, content selection, and user experience.
We do not sell or rent your personal information. However, we may share your data with third parties in the following cases: • Service Providers: We may work with third-party service providers, such as payment processors, analytics services, or content delivery networks, to ensure smooth functionality. These providers only have access to your data to perform tasks on our behalf and are obligated not to disclose or use it for other purposes. • Legal Compliance: We may share your information if required to comply with legal obligations or to protect the safety, rights, or property of On The Go, our users, or others. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
We use industry-standard security measures, such as encryption, to protect your personal information. Despite our efforts to safeguard your data, no method of transmission over the internet is 100% secure. Please ensure you protect your account credentials and notify us of any unauthorized access.
You have control over the personal data we collect and can take the following actions: • Manage Account Information: You can update or change your personal details, payment methods, and account settings at any time through your profile on the app. • Unsubscribe from Communications: If you do not wish to receive promotional emails or special offers, such as the 15% discount, you can opt out by following the instructions included in any of our communications or adjusting your notification preferences in your account settings. • Access or Delete Data: If you wish to access or delete your personal data, you can contact us at [email protected]. Please note that we may retain some data as required by law or for legitimate business purposes.
We use cookies and similar technologies to personalize your experience on On The Go. Cookies help us: • Remember your device preferences and login details. • Provide tailored content recommendations based on your viewing history. • Analyze app performance and user interactions to improve the service. You can control the use of cookies through your device or browser settings. However, disabling cookies may limit some features of the service.
On The Go is not designed for children under the age of 13. We do not knowingly collect personal information from users under 13. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will notify you by updating the “Effective Date” and posting the revised policy on our app or website. Please review the policy regularly for updates.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at: Email: [email protected] Mailing Address: [email protected]